Refund policy

Returns & Refunds

We hope you love your K&S Naturals order. If there is a problem with your order, please contact us at hello@ksnaturals.co.uk and we’ll be happy to help.

Changing your mind

You have the right to cancel your online order within 14 days of receiving it, in accordance with UK consumer law.

For hygiene reasons, bath, body and personal care products can only be returned if they are unopened, unused and in their original sealed packaging, unless the item is faulty.

Once you tell us you wish to cancel, you have a further 14 days to return the eligible goods to us.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at hello@ksnaturals.co.uk. Please include your order number and, where possible, photographs showing the problem.

We will arrange an appropriate replacement or refund and will cover reasonable return costs where applicable.

Refunds

Once an eligible return has been received and checked, we will process your refund to your original payment method. Where you cancel the whole order within your statutory cancellation period, any standard outbound delivery charge you paid will also be refunded as required by law.

This policy does not affect your statutory rights.